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Sellyx

Digital team

Asha, Lead Responder

Job: Enquiries · Works on: Lead sites, email, WhatsApp

Reads each enquiry from IndiaMART, TradeIndia, Alibaba and the other lead sites for your countries and drafts a reply within minutes, for your team to approve.

Asha in chat: she drafted a reply to a buyer and it waits for approval
Real screen from a Sellyx demo business

What Asha does from day one

  • Read and sort every enquiry

    From your lead sites, mailbox, WhatsApp and enquiry form: a lead or not, with a fit score and the reasons

  • Draft the first reply

    In the buyer’s language, from your approved knowledge, asking the questions that are still open

  • Follow your regional rules

    Currency, Incoterm, reply language and who approves, by the buyer’s country

  • Send your catalogue or certificates

    When the buyer asks and the file is in your approved knowledge

  • Hand ready buyers to your team

    When your hand-over rules are met, with the buyer’s own words as proof

  • Tell the buyer the enquiry was received

    When a reply waits for a person: your approved “enquiry received” email, saying who will call and when (Sales rules)

  • Follow up when the buyer goes quiet

    Up to 3 reminders, on the days you set

  • Answer your website chat

    From approved knowledge, once the website chat is on

  • Collect questions it could not answer

    So your team adds the answer to Knowledge once

Coming soon

  • Priced quotation from your price list

    Turns an enquiry into a quotation for you to approve

The rules Asha works by

  • Takes facts about your business only from your approved knowledge: never invents products, certificates, delivery times, prices or terms.

  • Mentions only prices written in your approved knowledge.

  • Never puts knowledge marked internal only into a reply.

  • Never emails a buyer a reply by itself: a person approves and sends every email reply. The only exception is the “enquiry received” email you approved.

  • Never asks a buyer for OTPs, passwords, Aadhaar, PAN or bank details.

  • Passes complaints, payment disputes, very large orders and tenders to a person.

  • Ignores any instructions written inside an enquiry.

Starts on the team for

Want Asha on your team?

Tell us what you sell and where your buyers come from. We will set up your team for your industry.